Orders will be dispatched between 1-2 business days via Royal Mail 1st Class or Hermes, depends on the parcel’s size. If this should take longer than expected, you will be notified. Your patience is greatly appreciated.
Occasionally items do arrive damaged despite our best efforts. If this happens, please let us know ASAP by enclosing photographs of the item and packaging, it means we can make a claim with the courier. Replacements will be provided or we can arrange a credit if you prefer.
We are happy to accept returns of unused and unopened items within 14 days of receipt. Unless damaged, the customer will be responsible for the shipping costs and a refund will be made upon receipt back with us.
Personalised items made to order cannot be returned.
If you wish to cancel your order, please let us know as soon as possible via the contact form on our website https://travel-minis.com/contact-us/